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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Request Management | 25% | - SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans |
| Topic 2: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Topic 3: Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security |
| Topic 4: Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions |
| Topic 5: Omnichannel Communications | 15% | - Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications |
| Topic 6: Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
A) Add product ID(s) to the database component.
B) Add the Product object to your DCS application.
C) Configure products groups and product items in Engagement Cloud.
D) Add images as the product image will not be pulled from Engagement Cloud.
2. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
A) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
B) In includes a preview option for all standard and custom object pages.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) It allows edits to dashboard pages.
3. Which two options are true about reporting on milestones?
A) Administrator-defined milestone data is not included in Analytics.
B) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C) No standard reports on milestones are provided.
D) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
4. Select three correct limits and restrictions when importing data from a file.
A) By default, the import starts immediately after it is activated.
B) Both create and update operations are available for imported records.
C) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
5. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
A) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
B) Configure the self-registrations to restrict registration to only existing Contacts.
C) Configure your self-registrations so that they are automatically approved.
D) Disable the anonymous access option in your DCS application.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A | Question # 3 Answer: A,D | Question # 4 Answer: A,B,C | Question # 5 Answer: B,C,D |







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