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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Administration | 15% | - Health checks and routine operations - Backup and restore procedures - Omnichannel DataStore management |
| Topic 2: Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
| Topic 3: Channel and Workspace Troubleshooting | 25% | - End-to-end tracing and resolution - Voice, Email, Webchat, SMS channels - Oceana IX Workspaces and agent tools |
| Topic 4: Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Log analysis and tracing tools - Breeze, ACM, AAEP and licensing issues |
| Topic 5: Avaya Oceana Solution Overview | 20% | - Interoperability with Avaya Aura - System interfaces and workflows - Architecture and core components |
Avaya Oceana® Solution Support Sample Questions:
When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)
- A. Call Ref ID
- B. Session ID
- C. Call ID
- D. UCID
- E. Context ID
Which statement regarding UCA Store Backup is correct?
- A. UCA Store backup can be taken without entering the backup password.
- B. UCA Store backup can be run immediately or scheduled later.
- C. UCA Store backup can be run immediately and it does not support backup scheduling.
- D. UCA Store backup is immediately for the Avaya Oceana solution.
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?
- A. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
- B. \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
- C. \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
- D. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
Which statement about Avaya Oceana CSC and ACS integration is true?
- A. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
- B. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
- C. CSC communicates with Communication Manager through the DLG Interface in the AES.
- D. CSC uses AES to control and monitor Session Manager voice calls and resources.
Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)
- A. Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
- B. Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
- C. Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
- D. Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
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