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IBM C9020-971 Exam Syllabus Topics:

IBM Enterprise Storage Technical Support Sample Questions:

1. Which XIV option addresses rapid data growth and financial concerns?

A) IBM Global Financing
B) Growth on Demand
C) Distributed Data
D) Advanced System Placement

2. A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?

A) XIV has both a vCenter and VAAI plug in.
B) An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
C) XIV has a built in capability to copy the existing data.
D) Thin provisioning on the XIV will reduce the necessary capacity of the XIV.

3. A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?

A) DS8870
B) XIV
C) SONAS
D) ProtecTIER TS7650G

4. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
B) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
C) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
D) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.

5. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A) One year warranty with 9x5 same business day.
B) Two year warranty with 9x5 next business day response.
C) Five year warranty with 24x7 response (dependent upon machine type).
D) One or three year warranty with 24x7 response (dependent upon machine type).

Solutions: