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Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Major Incident Management (On-demand)
- Mobile Development Fundamentals (On-demand)
- Knowledge Management Fundamentals (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- ServiceNow Platform Implementation (ILT)
- Knowledge Management Implementation (On-demand)
- ServiceNow Fundamentals (ILT)
- CIS-IT Service Management Exam Prep
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Service Portal Fundamentals (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience working on ServiceNow Platform
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| Topic 2: Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| Topic 3: Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Topic 4: Change Management | - Approval and risk management - Change types and workflows |
| Topic 5: ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation - ITSM application overview |
| Topic 6: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Topic 7: ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Topic 8: Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
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