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ISQI CTFL-UT Exam Syllabus Topics:

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. What's the difference between an informal usability review and an expert usability review?

A) An expert usability review is a formal review, not an informal review
B) No formal usability qualifications are required for an informal usability review
C) An informal review only requires one reviewer
D) Contrary to an expert review, an informal usability review is based on opinion

2. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Users resist using a software product which is essential for their daily work because it lacks usability
B) Users buy the software product but repeatedly need to call support because they don't understand how to use it
C) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
D) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface

3. What location is NOT suitable for conducting a usability test?

A) A room at the place where the test participant lives or works.
B) A room where no action of the user can be seen or recorded by any means.
C) Two office rooms that are connected by a video link.
D) A public place, such as a cafe.

4. Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?

A) The "iterate"-part
B) The "evaluate"-part
C) The "design"-part
D) The "analyze"-part

Solutions: