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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Assign the business user to the organizational structure.
B) Use business scoping to activate the work center containing the view
C) Copy the access right from a business user who already has access to the work center view
D) Create a business role that has access to the work center view and assign it to the business user

2. How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A) They can attach Knowledge Base articles to tickets
B) They can view Knowledge Base group updates in the Feed pane
C) They can edit Knowledge Base articles in the agent workspace
D) They can navigate to SAP JAM to search for Knowledge Base articles

3. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) There is a template available for each object that allows tool-supported migration
B) You can upload the data only once.
C) You need to identify the data dependencies for the migration template
D) The template structure is predefined an CANNOT be changed.
E) You do NOT need to know the definitions of each of the fields

4. What can you do to give the business user access to the Territory Management work center?

A) Create a new business role with the work center and assign it to the business user
B) Use business scoping for the authorization of Territory Management
C) Assign the employee to the organizational structure
D) Assign the business user to a territory

5. Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A) Visit planner
B) Multiresource Scheduling
C) Resource Planner
D) Resource Scheduler

Solutions: