Double the results, half the effort — that's what direction does. ExamTorrent points your 2026 preparation at the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) with 82 practice questions.
ITIL ITIL-DSV Exam Overview:
| Certification Vendor: | AXELOS |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Number: | ITIL-DSV |
| Exam Duration: | 130 minutes |
| Exam Price: | USD 295 |
| Related Certifications: | ITIL 4 Strategic Leader (SL) ITIL 4 Foundation ITIL 4 Managing Professional (MP) |
| Available Languages: | English, French, German, Spanish, Portuguese, Italian, Simplified Chinese, Japanese |
| Exam Format: | Multiple Choice (Single Answer), Multiple Choice (Multiple Answers) |
| Certificate Validity Period: | Lifetime (subject to CPD requirements) |
| Passing Score: | 70% |
| Real Exam Qty: | 40 |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized testing centers (Pearson VUE) |
| Pre Condition: | ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value |
ITIL ITIL-DSV Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Building Stakeholder Relationships | 9% | - Supplier and partner relationships - Relationship lifecycle - Stakeholder communication |
| Topic 2: Ensuring Appropriate Access | 13% | - Equity of service provision - Barriers to access - Service accessibility |
| Topic 3: Customer Journey Mapping | 13% | - Mapping the customer journey - Touchpoints and channels - Purpose and value of customer journey mapping |
| Topic 4: Customer Experience (CX) | 13% | - CX metrics and key performance indicators (KPIs) - Customer experience design principles - Customer experience culture |
| Topic 5: Customer Value | 13% | - Value co-creation concepts - Value propositions - Customer value dimensions |
| Topic 6: Realizing Value Throughout the Journey | 13% | - Value tracking - Onboarding and offboarding - Service readiness and availability |
| Topic 7: Measuring and Monitoring Value | 13% | - Customer satisfaction measurement - Service pricing and charging models - Value measurement methods |
| Topic 8: Knowing How to Generate Value | 13% | - Risk and cost considerations - Service consumption and usage - Non-use value |
ITIL ITIL-DSV Exam: Candidate Questions
ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam. Eligibility rules do change, so confirm the current requirements on the official page (official ITIL-DSV exam page) before booking.
130 minutes for 40 questions. Efficiency beats exhaustion: the ExamTorrent software version simulates the real test scene and scores your performance, so every practice hour moves you forward.
Delivery and payment are both safe: we support credit card payment, your information is protected by a strict system, and the product emails automatically within a minute of purchase — unlimited devices, 7*24 support if nothing arrives within 2 hours. If you fail the corresponding ITIL-DSV exam within 60 days of purchase, we refund in full: provide a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
USD 295 per attempt, 70% to pass. Since a retake costs the full fee, prepare with direction: the 82 practice questions from ExamTorrent focus your effort where the exam points are.
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) is ITIL's certification exam for ITIL 4 Managing Professional, at the Specialist level. It validates applied skills employers hire for — a credential worth the effort. Related credentials include ITIL 4 Foundation, ITIL 4 Managing Professional (MP), ITIL 4 Strategic Leader (SL).
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) blueprint covers 8 domains — including Building Stakeholder Relationships (9%), Customer Value (13%), Realizing Value Throughout the Journey (13%). The weightings are your efficiency map: heavy domains first. Every subtopic appears in the outline above.
Yes — download the free ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) demo and judge the question quality before paying. Every purchase stays valid for 365 days with free updates throughout, renewable afterward at 50% off.
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions:
In consideration to the complaints of long waiting times, an organization wants to improve its service desk.
Which is the most appropriate action that the Service Desk Manager should consider?
- A. Investigate when the users are calling the service desk.
- B. Modify the Service Level Agreement to allow longer waiting times.
- C. Increase the number of service desk employees.
- D. Merge the service desk and the engineering team to handle calls faster.
Correct Answer: A 🗳️
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An organization has signed a contract to outsource its service desk function to a supplier. Theorganization wants to ensure that its customers and users will receive a seamless support service. Which activity would MOST help the organization at this stage?
- A. Creating criteria to use when shortlisting suppliers
- B. Improving the effectiveness of contract renewal
- C. Defining strategy and principles for sourcing of resources
- D. Integrating supplier activities into organization's value streams
Correct Answer: D 🗳️
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Which statement about the end-to-end customer journey is CORRECT?Which approach would be BEST aligned to the 'design thinking' methodology at this initial 'empathy' stage?
- A. It involves optimizing touchpoints
- B. It reflects an overall perception
- C. It focuses on achieving outcomes
- D. It represents a pre-determined path
Correct Answer: B 🗳️
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An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re- negotiation of the existing SLA.
Which is BEST example of an experience metric that can be included in the SLA?Which approach is being demonstrated by these examples?
- A. Availability of the helpline during agreed hours
- B. Number of customer queries processed correctly
- C. Number of calls processed concurrently
- D. Customer satisfaction with the helpline
Correct Answer: D 🗳️
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Customers who love to eat organic food are an example of which category?
- A. Behavioural market category
- B. Demographic market category
- C. Psychographic market category
- D. Geographic market category
Correct Answer: C 🗳️
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