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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A) events
B) known errors
C) changes
D) IT assets

2. Which TWO BEST describe the guiding principles?
1. Short-term
2. Standards
3. Recommendations
4. Long-term

A) 2 and 3
B) 1 and 2
C) 3 and 4
D) 1 and 4

3. Which is MOST LIKELY to be achieved by following a detailed procedure?

A) Resolving an incident
B) Managing a service request
C) Assessing a change
D) Investigating a problem

4. Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

A) Continual improvement
B) Guiding principles
C) Service value chain
D) Practices

5. Which practice needs people who understand complex systems and have creative and analytical skills?

A) Service level management
B) Service request management
C) Change enablement
D) Problem management

Solutions: