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EXIN ITSM20FB Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 (ITSM20FB) |
| Exam Number: | ITSM20FB |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL Foundation (equivalent knowledge baseline) ISO/IEC 20000 Foundation |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Recommended Training: | EXIN Training Partners |
| Exam Registration: | EXIN Official Certification Page |
| Sample Questions: |  |
| Exam Way: | Online proctored or authorized test center |
| Pre Condition: | Recommended prior knowledge of IT service management concepts or ISO/IEC 20000 Foundation level understanding |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM20FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Resolution Processes | - Incident management - Problem management |
| Topic 2: Relationship Processes | - Supplier management - Business relationship management |
| Topic 3: Service Delivery Processes | - Service level management - Service continuity management - Capacity and availability management |
| Topic 4: Control and Release Processes | - Configuration management - Release and deployment management - Change management |
| Topic 5: Service Management System (SMS) | - ISO/IEC 20000 framework overview - Service management principles and governance |
ITSM20FB FAQ — Efficient Preparation Starts Here
Recommended prior knowledge of IT service management concepts or ISO/IEC 20000 Foundation level understanding Eligibility rules do change, so confirm the current requirements on the official page (official ITSM20FB exam page) before booking.
60 minutes for 40 questions. Efficiency beats exhaustion: the ExamTorrent software version simulates the real test scene and scores your performance, so every practice hour moves you forward.
Yes:
Training gives knowledge direction; practice gives it proof. Follow courses with the 80 practice questions for the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 to measure real progress.
Delivery and payment are both safe: we support credit card payment, your information is protected by a strict system, and the product emails automatically within a minute of purchase — unlimited devices, 7*24 support if nothing arrives within 2 hours. If you fail the corresponding ITSM20FB exam within 60 days of purchase, we refund in full: provide a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 is EXIN's certification exam for IT Service Management Foundation Bridge based on ISO/IEC 20000, at the Foundation level. It validates applied skills employers hire for — a credential worth the effort. Related credentials include ISO/IEC 20000 Foundation, ITIL Foundation (equivalent knowledge baseline).
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 blueprint covers 5 domains — including Resolution Processes, Service Management System (SMS), Service Delivery Processes. The weightings are your efficiency map: heavy domains first. Every subtopic appears in the outline above.
Through the vendor's official registration channels:
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 is delivered Online proctored or authorized test center, so pick the arrangement that suits you when booking.
Yes — download the free EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 demo and judge the question quality before paying. Every purchase stays valid for 365 days with free updates throughout, renewable afterward at 50% off.
EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 Sample Questions:
What may define the scope of Service Management in the Service Management plan?
- A. the specific processes undertaken
- B. the location of the services
- C. the size of the infrastructure
- D. the number of staff
Correct Answer: B 🗳️
A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?
- A. Service Level Agreement (SLA)
- B. Underpinning Contract
- C. Service Level Requirement
- D. Service Catalog
Correct Answer: D 🗳️
In the context of standards, what does the term "conformity" stand for?
- A. Quality Management System certification by an approved body
- B. Alignment of an audit nonconformity report to a re-audit report
- C. Verification of supplier certification
- D. Compliance with a requirement
Correct Answer: D 🗳️
What is used for the assessment of maturity of organizations?
- A. CobITTM
- B. CMMI
- C. MOF
- D. ITIL
Correct Answer: B 🗳️
What is the purpose of CobiTTM?
- A. to provide a high level process model that organizes a broad range of IT activities
- B. to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
- C. to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
- D. to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
Correct Answer: C 🗳️
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