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IBM 000-018 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tivoli Service Request Manager V7.1 Implementation |
| Exam Number: | 000-018 |
| Certificate Validity Period: | Retired (no longer offered) |
| Exam Duration: | 90 minutes |
| Related Certifications: | 000-030 IBM Tivoli Service Request Manager V7.2 Implementation 000-017 Foundations of Tivoli Process Automation Engine |
| Passing Score: | 65% |
| Exam Price: | Retired / Not available |
| Exam Format: | Single Answer, Multiple Answer, Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Recommended Training: | IBM Education - Tivoli Service Request Manager |
| Exam Registration: | IBM Certification (Legacy) |
| Sample Questions: |  |
| Exam Way: | Originally delivered at authorized Pearson VUE/IBM testing centers; exam is now retired |
| Pre Condition: | Recommended: Completion of 000-017 exam or equivalent experience with Tivoli Process Automation Engine; practical knowledge of ITIL service management |
| Official Syllabus URL: | https://www.ibm.com/certify/exams/000-018 |
IBM 000-018 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Administration | 20% | - Integration with other Tivoli products - Maintenance, backup and migration - Managing languages and search support |
| Installation and Configuration | 30% | - Installing SRM V7.1 - Installation planning and requirements - Configuring best practices content and sample data - Post-installation verification |
| Application Configuration and Customization | 25% | - Service catalog definition - Security and access control setup - Workflow and process configuration - Notifications and escalations |
| Service Request Manager Architecture and Concepts | 25% | - Architecture overview and components - Tivoli Process Automation Engine fundamentals - ITIL-based service desk and request processes |
IBM 000-018 Exam — Questions and Answers
Retired / Not available per attempt, 65% to pass. Preparation is the cheaper insurance: the 170 practice questions from ExamTorrent cost far less than a second registration.
The IBM Tivoli Service Request Manager V7.1 Implementation blueprint spans 4 domains — including Installation and Configuration (30%), Integration and Administration (20%), Application Configuration and Customization (25%). Follow the weightings with your hours; the full outline above details every subtopic.
Yes:
Training builds knowledge; simulation builds readiness. After any course, rehearse with the 170 practice questions for the IBM Tivoli Service Request Manager V7.1 Implementation until the exam atmosphere feels routine.
90 minutes for 65 questions. Get used to the pressure in advance: the ExamTorrent online engine recreates the formal test atmosphere on any device, so your pacing is trained before it counts.
Files arrive within a minute of payment by automatic email — no installation limits, and 24/7 customer assisting if nothing shows up within 2 hours (check spam). If you fail the corresponding 000-018 exam within 60 days of purchase, we reduce your loss two ways: a full refund — send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days — or a free change to two other equal-value products if you have another test ahead. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
Yes — download the free IBM Tivoli Service Request Manager V7.1 Implementation demo to learn about our products before you buy. Purchases include 365 days of free updates, with each new version emailed to you immediately upon release; renew afterward at 50% off.
Recommended: Completion of 000-017 exam or equivalent experience with Tivoli Process Automation Engine; practical knowledge of ITIL service management Eligibility rules change over time, so confirm the current requirements on the official page (official 000-018 exam page) before you register.
The IBM Tivoli Service Request Manager V7.1 Implementation is IBM's certification exam for IBM Certified Specialist - Tivoli Service Request Manager V7.1 Implementation, at the Specialist level — proof of practical skills that employers recognize. Our material for it is written by IT experts and certified trainers with a wealth of exam experience. Related credentials include 000-017 Foundations of Tivoli Process Automation Engine, 000-030 IBM Tivoli Service Request Manager V7.2 Implementation.
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The IBM Tivoli Service Request Manager V7.1 Implementation is delivered Originally delivered at authorized Pearson VUE/IBM testing centers; exam is now retired — pick the arrangement that fits your schedule.
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