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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?

A) Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.
B) No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
C) No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.

2. Which statements are value propositions of Avaya Contact Center Select? (Select two.)

A) It enables the company to apply common branding (splash screen, labeling, etc.) and a similar look and feel.
B) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
C) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
D) It can host both outbound campaigns and communication, as well as. self-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.

3. Which is an IP Office-based Midmarket contact center solution? (Selectone.)

A) Avaya Interaction Center
B) Avaya AuraRegister Contact Center Suite for Midsize Enterprise
C) Avaya Automated Chat
D) Avaya IP Office Contact Centre'

4. Which are four characteristics of the typical business with 10 to 1.000 employees /5 to 100 agents? {Select four.)

A) The business believes that contact center capabilities are essential
B) The business considers the Contact Center important
C) The CEO/Owner is most likely the buyer
D) IT is the buyer or strong influencer
E) The business lacks technical knowledge
F) The business values simplicity

5. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A) True
B) False

Solutions: