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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Voice Applications and Connectivity | - Communication services
|
| Topic 2: Maintenance and Troubleshooting | - System support
|
| Topic 3: IP Office Architecture and Components | - IP Office system architecture
|
| Topic 4: User and Telephony Configuration | - Endpoint configuration
|
| Topic 5: System Installation and Initial Configuration | - Platform deployment
|
| Topic 6: Security and Administration | - Administrative management
|
Avaya IP Office Configuration and Maintenance Sample Questions:
When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?
- A. The user rights are not defined.
- B. The lines on the system are out of service.
- C. The upgrade license is not valid in the IP Office.
- D. The users have not been assigned a direct dial code.
Correct Answer: B 🗳️
A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
- A. IP Phones with backup call server
- B. IP Office Resiliency License
- C. IP500v2 with redundant processor
- D. VoiceMail Pro with a backup server
Correct Answer: A 🗳️
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
- B. ICR with account codes and CDR-enabled for billing.
- C. ACD via VM Pro Campaign Manager and a campaign database
- D. ACD to distributed Hunt Groups and one-X Portal Call Accounting
Correct Answer: B 🗳️
A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their remote workers to login at home.
What is needed to accomplish this?
- A. modified 46vpnsettings.txt file
- B. modified 46xxsettings.scr file
- C. VPN gateway for each remote worker
- D. 1616 IP Phone with VPN software
Correct Answer: C 🗳️
The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?
- A. A Standard 19" Rack
- B. An IP400 Rack Mounting Kit
- C. Yellow 2 meter interconnect cables
- D. An Uninterruptable Power Supply
Correct Answer: A 🗳️
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