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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design |
| Exam Number: | 33820X |
| Real Exam Qty: | 60-75 |
| Available Languages: | English |
| Exam Format: | Scenario-based design questions, Multiple choice |
| Exam Duration: | 90-120 |
| Exam Price: | Varies (~US$150-300 depending on region) |
| Related Certifications: | Avaya Certified Solution Specialist (ACSS) Avaya Certified Implementation Specialist (ACIS) Avaya Aura Core Components |
| Passing Score: | Not publicly disclosed (typically ~65-75%) |
| Certificate Validity Period: | Not publicly specified (commonly 2-3 years depending on certification track) |
| Sample Questions: | ![]() |
| Exam Way: | Pearson VUE proctored exam (online or authorized test center) |
| Pre Condition: | Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Architecture Overview | - Core platform components
|
| Elite Multichannel Solution | - Customer interaction workflows
|
| Reporting and Administration | - System administration
|
| Integration and Connectivity | - System integration
|
| Avaya Call Center Elite Fundamentals | - Agent and skill management
|
| Solution Design Considerations | - Design principles
|
33820X Candidates Ask, ExamTorrent Answers
There is, and we recommend it. ExamTorrent posts a free demo of the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design questions on the product page — download it or leave your email and we will send it over. Buying includes 365 days of free updates; when that year runs out, you can extend the update service at a 50% discount from your member zone.
The passing mark for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam is Not publicly disclosed (typically ~65-75%), and one attempt costs Varies (~US$150-300 depending on region). Retakes are charged at full price again, so walking in underprepared is an expensive mistake. A practical safeguard: rehearse with ExamTorrent practice questions until your timed mock scores clear Not publicly disclosed (typically ~65-75%) with room to spare, then book the real 33820X exam.
Avaya structures the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam around 6 domains. The heaviest hitters are Avaya Aura Architecture Overview, Solution Design Considerations, Reporting and Administration. Start your revision where the weight is, and scroll up to the outline section on this page for the complete topic list.
The 33820X exam is the official Avaya assessment that awards the ACDS-3382 certification — a credential at the Professional level. Passing it proves vendor-validated skills that employers actively look for. It belongs to a broader track that includes Avaya Certified Implementation Specialist (ACIS), Avaya Certified Solution Specialist (ACSS), Avaya Aura Core Components, making it a solid anchor for further certifications.
Delivery first: your 33820X product downloads instantly, and a copy reaches your email within one minute of payment. Nothing after 2 hours (spam folder checked)? Contact our online service and we will resolve it at once. Install limits do not exist — use as many computers as you like. On refunds: if you sit the corresponding 33820X exam within 60 days of purchase and fail, you qualify for a full refund. File the claim within 2 days after the exam with a scanned enrollment slip and the official Score Report PDF; processing completes within 7 days. The guarantee excludes attempts made within 3 days of purchase, downloads never used in an actual exam, free materials, and expired orders, and the candidate name must match the payer name. Rather keep studying? Swap your product for two free exam products of equal value — your original purchase keeps its update service either way.
Expect 60-75 questions within 90-120 on the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam. Divide the two and the pace is unforgiving — there is little slack for second-guessing. Build speed deliberately: run full-length timed sessions in the ExamTorrent test engine, practice marking hard questions for review, and treat every mock as a dress rehearsal for the real 33820X exam.
Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge Because Avaya can revise these requirements, verify the current rules on the official exam page — https://www.avaya.com/en/training/certification/ — before scheduling your Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam.
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?
- A. Avaya Intelligent Customer Routing
- B. Avaya Aura® Call Center Elite Multichannel
- C. Avaya Aura® Session Manager
- D. Avaya Aura® Call Center Elite
Correct Answer: D 🗳️
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
- A. Avaya SBCE Corporate License
- B. Avaya SBCE Standard and Advanced Licenses
- C. Avaya SBCE Corporate and Standard Licenses
- D. Avaya SBCE Standard License
Correct Answer: B 🗳️
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
- A. Best Service Routing
- B. Expert Agent Selection
- C. Business Advocate
- D. Advanced Call Vectoring
Correct Answer: C 🗳️
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. AACC
- B. Analog
- C. SIP
- D. Tl/El
- E. CTI
Correct Answer: A,C,E 🗳️
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX,H Workplace
- B. IX™ Orchestration
- C. IX™ Contact Center
- D. IX™ Workforce Engagement
Correct Answer: A,C 🗳️
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