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Microsoft AB-620 Exam Syllabus Topics:

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. Drag and Drop Question
A company needs an agent to answer questions using live enterprise records and to execute a limited set of operations in the same system.
To meet the business needs, the agent must meet the following requirements:
- The agent must update a record using authenticated access.
- The agent must answer questions using live data at runtime.
- The agent must avoid indexing enterprise data into a search index.
You need to select the correct Power Platform connector approach for each requirement.
Which option should you use for each requirement? To answer, move the appropriate solutions to the correct requirements. You may use each solution once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

2. Hotspot Question
You run multiple evaluation tests for an agent in Copilot Studio before expanding user access.
You observe the following about the evaluation results:
- Each evaluation case is reported as meeting or missing the expected
response.
- Some evaluation cases fail repeatedly across several runs.
- Each run displays the expected response and the response generated by the agent.
You need to interpret what the evaluation results reveal.
What should you conclude based on each interpretation? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

3. Drag and Drop Question
You are configuring an agent in Copilot Studio for an organization. The organization uses Microsoft Dataverse, Dynamics 365, and SharePoint Online.
The agent must retrieve information from enterprise systems and internal documents. The agent must meet the following requirements:
- Must retrieve the current balance of a customer account stored in
Dataverse.
- Must retrieve the real-time shipping status of an order that updates
throughout the day in Dynamics 365.
- Must answer questions based on the content of a static PDF policy
document.
- Must provide a welcome message that does NOT depend on enterprise
data.
You need to configure the agent to meet the requirements.
How should the agent retrieve the data? To answer, move the appropriate solutions to the correct requirements. You may use each solution once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

4. Hotspot Question
A company uses an agent flow that occasionally requires human input before continuing execution.
Some automated actions must pause until a human provides a decision or additional information.
The flow must be configured to:
- Capture a human response for use in later steps.
- Continue processing within the same flow run after the response is
submitted.
- Wait for a manual decision before proceeding.
You need to configure a human-in-the-loop agent flow.
Which setting should you configure for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

5. An agent needs to display a rich, interactive form (with dropdowns and buttons) to collect structured input from the user in Microsoft Teams. What should you use?

A) A trigger phrase
B) A generative answers node
C) Plain text message node
D) Adaptive card

Solutions: