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Salesforce Certified Business Analyst Sample Questions:

1. The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?

A) Conducting multiple dry runs
B) Exporting a backup copy of the demo data
C) Performing a code review

2. Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?

A) Work includes platform support requiring immediate outage handling.
B) Work is generally project-based and can be broken into smaller pieces.
C) Work is predictable but sometimes lacks sufficient planning.

3. Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.
Which key principle should a business analyst follow to help prioritize feature requests from various business units?

A) Find and install a backlog grooming app from AppExchange.
B) Give priority to the earliest requested dates.
C) Define roles, responsibilities, and processes.

4. Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?

A) Adjust the goal of the user story to be independent.
B) Include specific information about potential Salesforce solutions.
C) Estimate how long it will take the technical team to complete the story.

5. The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team.
Which document should help the BA gather this information?

A) Business analysis plan
B) Stakeholder analysis
C) Current state analyst

Solutions: