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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?

A) Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
B) Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
C) Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
D) Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.

2. A user reports that their Email account is reporting an error that states "Your Device is not connected to a network ". What is the cause?

A) Wireless carrier data is not connected
B) Bluetooth radio is not connected to the wireless network
C) Wi-Fi radio is enabled
D) NFC is connected to external device

3. A user has a BlackBerry 10 (BB10) device. When the user launches BlackBerry World they are unable to see many of the applications that others see. What does this indicate?

A) The BB10 device is not connected to the BlackBerry Network
B) The BB10 device is not provisioned for BlackBerry World
C) The BB10 device is in the BlackBerry World - Work
D) The BB10 device is not connected to the network

4. A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?

A) ActiveSync is currently off-line.
B) The user* s password has been mistyped.
C) The user is not provisioned for data services.
D) ActiveSync is not configured with Autodiscover.

5. How can a user adjust the timeframe for the amount of days to keep messages, and the sync timeframe?

A) Go to Settings -> Accounts -> select the Email account, and go to Advanced.
B) The value is set by the email service provider and cannot be changed.
C) Delete the account integration, and recreate it.
D) In Messages, go to Options -> Timeframe.

Solutions: