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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Disable Key User properties
B) Create an extension field and define its properties
C) Edit custom forms and reports
D) Change my settings
E) Assign a page layout to achieve dynamic user interfaces

2. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

A) Processing type
B) Scheduling relevant
C) Ticket type
D) Invoicing method

3. Which field identifies a ticket as relevant for a field service scenario?

A) Division
B) Requires work
C) Scheduling relevant
D) Service organization

4. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A) Employee
B) Organizational unit
C) Business user
D) Business role

5. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) Access context
B) Work Center
C) Business role
D) User

Solutions: