The EXIN EPI Certified Information Technology Manager exam has a reputation for breadth, and many candidates underestimate how much ground it covers. ExamTorrent closes those gaps with 52 practice questions that reflect the style and difficulty you can expect in 2026.
EXIN CITM Exam Overview:
| Certification Vendor: | EXIN / EPI |
|---|---|
| Exam Name: | EXIN EPI Certified Information Technology Manager |
| Exam Number: | CITM |
| Real Exam Qty: | 50 |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 3 years |
| Related Certifications: | EXIN EPI Certified Data Centre Specialist (CDCS) EXIN EPI Certified Data Centre Professional (CDCP) EXIN EPI Certified IT Technician (CIT) EXIN EPI Certified Data Centre Expert (CDCE) |
| Exam Duration: | 75 minutes |
| Exam Price: | Included with EPI Training (varies by region/provider) |
| Available Languages: | English, Spanish |
| Passing Score: | 33 (out of 50 questions) |
| Sample Questions: | ![]() |
| Exam Way: | Online (EXIN Anywhere) or In-person (at EPI training centers) |
| Pre Condition: | Candidates should have between 2 and 4 years of experience working in IT, with knowledge of systems, network and/or applications, service desk operations. CITM is the second course in the EPI IT Training Framework. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-epi-it-management/certified-information-technology-manager |
EXIN CITM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Vendor Selection and Management | - RFI - Recompete vendors - Contract negotiation - Vendor management - Contract management - Vendor reference checks - Proposal evaluation - Vendor selection - RFP |
| Topic 2: Service Management | - Metrics - Quality Management - Problem management - Key Performance Indicators (KPIs) - Change management |
| Topic 3: Application Management | - Testing - Software Quality Assurance (SQA) - Adoption (implementation) - Maintenance - Development - Software Development Life Cycle (SDLC) - Requirements |
| Topic 4: Business Continuity Planning | - Backup strategies - Test and exercise - Relocation of staff - Site selection - Business Continuity Plan - Information requirement - Monitoring and review - Resources |
| Topic 5: Risk Management | - Analysis - Monitoring and control - Guidelines - Context establishment - Evaluation - Identification - Treatment - Communication |
| Topic 6: Information Security Management | - Confidentiality, integrity, and availability - Threat response procedures - Access controls - Implement security policies |
| Topic 7: Project Management | - Scheduling - Quality - Scope - Methodologies - Planning / initiating a project - Work / Product Breakdown Structure - Starting-up / initiating - Cost - Communication - Project organization - Risk |
| Topic 8: IT Organization | - Selection process - Training / job rotation - Personnel need - Staff departures - Career planning - Managing staff - Sourcing - Performance appraisal - Roles and responsibilities - Hiring staff |
| Topic 9: IT Strategy | - Service level management - Sustainable development - The need for IT - Service catalogue - Enterprise Architecture |
EXIN EPI Certified Information Technology Manager Exam FAQ: What Candidates Ask Most
The CITM exam is the official EXIN / EPI exam behind the EPI IT Management certification, validating the skills measured by the EXIN EPI Certified Information Technology Manager credential. It sits at the Mid-Level level of the EXIN / EPI certification program. It also connects to EXIN EPI Certified Data Centre Expert (CDCE), EXIN EPI Certified Data Centre Professional (CDCP), EXIN EPI Certified Data Centre Specialist (CDCS), EXIN EPI Certified IT Technician (CIT), so the knowledge you build here carries over to those tracks as well.
The CITM exam contains 50 questions to be completed within 75 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the ExamTorrent test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
The passing score for the CITM exam is 33 (out of 50 questions), and the official registration fee is Included with EPI Training (varies by region/provider). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 52 practice questions on ExamTorrent, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Candidates should have between 2 and 4 years of experience working in IT, with knowledge of systems, network and/or applications, service desk operations. CITM is the second course in the EPI IT Training Framework. Requirements can change when EXIN / EPI revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Yes. ExamTorrent provides a free CITM PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if EXIN revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
Every EXIN EPI Certified Information Technology Manager purchase on ExamTorrent is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
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The EXIN EPI Certified Information Technology Manager exam blueprint is organized into 9 domains. The first three are:
- Vendor Selection and Management
- Business Continuity Planning
- IT Organization
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
EXIN EPI Certified Information Technology Manager Sample Questions:
What is the Critical Success Factor (CSF) in IT services review?
- A. Suitable location for the IT service review meeting to take place
- B. Inform customers on improvements made
- C. Evaluate deliverables before meeting the customer for an IT service review
- D. Explain shortcomings and bottlenecks during IT services review meeting with the customer
Correct Answer: C 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Vendor management meetings take place several times per year. What is the main objective for these meetings?
- A. Explore improvement programs
- B. Verify if the vendor continues to meet the requirements of the contract, supporting the business processes
- C. Identify possible price increases
- D. Discuss improvement programs
Correct Answer: B 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
As part of feedback collection techniques, it is suggested to include anonymous feedback. What would be the most likely reason for this?
- A. Easier processing of data collected
- B. Avoidance of non-compliance to regulations
- C. Promotion of honest feedback while avoiding fear for backfiring on the participant
- D. Reduced time spent for feedback participant
Correct Answer: C 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
A technical team investigating possible controls concludes that the most preferred control cannot be implemented as a result of too many constraints and decides to propose the second-best control. How is this control being referred to?
- A. Detective control
- B. Corrective control
- C. Deterrent
- D. Compensating control
Correct Answer: D 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
What is the correct sequence of activities for a risk assessment?
- A. Identify - analyse - evaluate - treatment - monitor and review
- B. Monitor and review - establish context - identify - evaluate - treatment
- C. Communication - establish context - analyse - treatment - monitor and review
- D. Establish context - identify - analyse - evaluate - treatment
Correct Answer: D 🗳️
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