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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. How does the integration of SAP Ham with SAP C4C benefit service agents? There are 2 correct answers to this question.

A) They can view Knowledge base group updates in the Feed pane
B) They can attach Knowledge base articles to tickets
C) They can create a ticket directly from SAP Jam
D) They can edit Knowledge base articles in the agent workspace

2. A user reports an incident. The administrator determines that this incident needs to be reviews by SAP Support. What is the NEXT STEP the administrator must perform in SAP C4C? Please choose the correct answer

A) Respond to the requestor
B) Take over the incident
C) Create a service request with SAP Support
D) Forward the incident to the provider

3. What information is available when a customer visit is conducted? There are 2 correct answers to this question.

A) Last visit details and notes
B) Product availability check
C) Checklists
D) Account product lists

4. What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase? There are 2 correct answers to this question.

A) Customer product lists are shown.
B) A calendar view contacting visit details is integrated.
C) Current service tickets with high priority are integrated.
D) Map-based route planning is supported.

5. Your customer is reorganizing their sales organization. All opportunities need to be updated with the new sales organization units.
Which tool do you use to perform this mass update? There are 2 correct answers to this question.

A) XML File Input
B) Data workbench
C) Data Migration Tool
D) Jobs Mass Data Run Object (MDRO) Jobs

Solutions: