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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Continual service improvement
B) Service operation
C) Service design
D) Service transition

2. Which one of the following statements is CORRECT?

A) The configuration management system is part of the known error database
B) The service knowledge management system is part of the configuration management system
C) The configuration management system is part of the configuration management database
D) The configuration management system is part of the service knowledge management system

3. Which one of the following would NOT be defined as part of every process?

A) Roles
B) Functions
C) Inputs and outputs
D) Metrics

4. Who is responsible for defining metrics for change management?

A) The change management process owner
B) The change advisory board (CAB)
C) The continual service improvement manager
D) The service owner

5. Which one of the following is NOT a valid purpose or objective of problem management?

A) To manage problems throughout their lifecycle
B) To restore service to a user
C) To eliminate recurring incidents
D) To prevent problems and resultant incidents

Solutions: