EXIN EX0-114 exam - in .pdf

EX0-114 pdf
  • Exam Code: EX0-114
  • Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
  • Updated: Jul 30, 2026
  • Q & A: 78 Questions and Answers
  • PDF Price: $59.99
  • PDF Demo

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  • Exam Code: EX0-114
  • Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
  • Updated: Jul 30, 2026
  • Q & A: 78 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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EXIN EX0-114 exam - Testing Engine

EX0-114 Testing Engine
  • Exam Code: EX0-114
  • Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
  • Updated: Jul 30, 2026
  • Q & A: 78 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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Reference: https://www.exin.com/assets/exin/exams/1666/requirements/requirements_ITSM_Foundation_Bridge_english.pdf

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EXIN EX0-114 Exam Syllabus Topics:

SectionObjectives
Introduction to IT Service Management- IT Service Management concepts
  • 1. Relationship with quality management and continual improvement
  • 2. ISO/IEC 20000 principles and terminology
  • 3. Purpose and benefits of IT Service Management
The Service Management System (SMS)- Service Management System requirements
  • 1. Support processes and documented information
  • 2. Planning and risk management
  • 3. Leadership and governance
  • 4. Context of the organization
The Operation of the Service Management System- Operational service management processes
  • 1. Supply and demand management
  • 2. Incident, service request and problem resolution
  • 3. Service assurance and continual improvement
  • 4. Service portfolio and service delivery
  • 5. Performance evaluation and management review
  • 6. Relationship and agreement management
  • 7. Service design, build and transition

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