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Salesforce Certified Field Service Consultant Sample Questions:

1. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A) Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
B) Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."
C) Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
D) Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

2. Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A) Resource Schedule Optimization
B) Fix Overlaps
C) Fill-in Schedule
D) Reschedule Appointment

3. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A) Create a child work order for maintenance on the original installation work order.
B) Add the technician as the required resource on the service appointment.
C) Add the technician as a preferred resource on the account record.
D) Add the preferred resource service objective to the scheduling policy.

4. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
B) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
C) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
D) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.

5. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) Make the dispatcher the assigned resource on the Service Appointments.
B) A Service Appointment can be shared by clicking Sharing on the record.
C) The Service Appointment's parent record can be shared with the assigned resource.
D) Auto-generated scheduled Service Appointments will be shared with resources.

Solutions: