Buying for a study group or a whole team? The printable PDF version makes shared preparation simple: print copies, meet, and work through the material together. ExamTorrent supports that scenario for the ISO-ITSM-001 exam with 0 verified practice questions.
GAQM ISO-ITSM-001 Exam Overview:
| Certification Vendor: | GAQM (Global Association for Quality Management) |
|---|---|
| Exam Name: | ISO 20000 - ITSM Certificate Exam |
| Exam Number: | ISO-ITSM-001 |
| Related Certifications: | ISO/IEC 20000 Lead Auditor ISO/IEC 20000 Lead Implementer |
| Real Exam Qty: | 40 |
| Passing Score: | 70% (28 out of 40) |
| Exam Price: | $150 - $850 USD |
| Exam Format: | Proctored Online, Multiple Choice Questions |
| Certificate Validity Period: | Lifetime |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Recommended Training: | GAQM Official E-Course |
| Exam Registration: | GAQM Official Registration |
| Exam Way: | Online proctored via ProctorU; available 24/7 |
| Pre Condition: | No formal prerequisites; basic IT knowledge recommended |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso-20000-itsm-certificate |
GAQM ISO-ITSM-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to ISO/IEC 20000 | 20% | - Relationship with ITSM frameworks (ITIL, COBIT) - Structure and components of the standard - Purpose and scope of ISO/IEC 20000 |
| Topic 2: Service Management System (SMS) Principles | 25% | - Concepts and definitions - Documented information and records - Leadership and planning |
| Topic 3: Service Management Processes | 35% | - Resolution and control processes - Relationship and agreement processes - Release and deployment processes - Service delivery processes |
| Topic 4: Performance Evaluation & Improvement | 20% | - Monitoring, measurement and analysis - Internal audit and management review - Continual improvement |
ISO-ITSM-001 Study Package FAQ
You can register for the GAQM ISO 20000 - ITSM Certificate exam through the official channels:
Many candidates combine practice questions with official training. Recommended options include:
No formal prerequisites; basic IT knowledge recommended
You can confirm the current eligibility requirements on the official ISO-ITSM-001 exam page before you register.
The engine lets you set the same time limit and marking scheme as the real exam, so every session trains your pace, not just your knowledge. It also resurfaces the questions you answer wrong until they stick, and lets you hide the ones you always get right — together, these keep your speed and confidence climbing steadily.
The GAQM ISO 20000 - ITSM Certificate exam requires a score of 70% (28 out of 40) to pass, and the official registration fee is $150 - $850 USD. Careful preparation is the most practical protection for that fee.
Very much so. The PDF version is designed to be printed, which makes it ideal for shared preparation: print copies for everyone, meet up, and discuss the questions together. Candidates preparing as a team or buying for a company often choose this version precisely because paper travels well in a meeting room.
The GAQM ISO 20000 - ITSM Certificate practice questions are organized around the official exam objectives. Key topics include:
- Service Management Processes (35%)
- Service Management System (SMS) Principles (25%)
- Introduction to ISO/IEC 20000 (20%)
Group discussion works especially well when everyone is working through the same topic list.
The GAQM ISO 20000 - ITSM Certificate exam contains 40 questions, and you will have 60 minutes minutes to complete them. Practicing at this exact pace is how answer speed is built.
This package includes 0 practice questions for the GAQM ISO 20000 - ITSM Certificate exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
0 Customer Reviews
