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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Measure Phase | 20% | - Data Collection and Analysis - Key Performance Indicators - Performance Measurement Framework |
| Leadership and Team Management | 5% | - Team Coordination - Roles and Responsibilities |
| Improve Phase | 20% | - Implementation Strategies - Change Management - Improvement Planning |
| Project Management | 5% | - Resource Management - Project Planning |
| Analyze Phase | 25% | - Risk Assessment - Gap Analysis - Root Cause Analysis |
| Control Phase | 10% | - Monitoring and Control Mechanisms - Continual Improvement |
| Define Phase | 20% | - Service Management System Principles - Scope and Policy Definition - Introduction to ISO/IEC 20000 |
| Advanced Statistics and Data Analysis | 5% | - Statistical Methods - Data Interpretation |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
According to scenario 7, the team prevented a potential attack based on knowledge gained from previous incidents. Is this acceptable?
- A. No, before responding to an information security incident, an information security incident management policy must be established
- B. No, every information security incident is different, hence knowledge gained from previous incidents cannot prevent potential attacks
- C. Yes, in the absence of an information security incident management policy, lessons learned can be applied
Correct Answer: C 🗳️
Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
According to scenario 2. Beauty has reviewed all user access rights. What type of control is this?
- A. Legal and technical
- B. Corrective and managerial
- C. Detective and administrative
Correct Answer: C 🗳️
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Once they made sure that the attackers do not have access in their system, the security administrators decided to proceed with the forensic analysis. They concluded that their access security system was not designed tor threat detection, including the detection of malicious files which could be the cause of possible future attacks.
Based on these findings. Texas H$H inc, decided to modify its access security system to avoid future incidents and integrate an incident management policy in their Information security policy that could serve as guidance for employees on how to respond to similar incidents.
Based on the scenario above, answer the following question:
Texas M&H Inc. decided to integrate the incident management policy to the existent information security policy. How do you define this situation?
- A. Unacceptable, the incident management policy should be drafted as a separate document in order to be clear and effective
- B. Acceptable, the incident management policy may be integrated into the overall information security policy of the organization
- C. Acceptable, but only if the incident management policy addresses environmental, or health and safety issues
Correct Answer: B 🗳️
Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determined that this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. after migrating to cloud. Operaze's IT team changed the ISMS scope and implemented all the required modifications Is this acceptable?
- A. No, because any change in ISMS scope should be accepted by the management
- B. No, because the company has already defined the ISMS scope
- C. Yes, because the ISMS scope should be changed when there are changes to the external environment
Correct Answer: A 🗳️
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Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, the fact that TradeB defined the level of risk based on three nonnumerical categories indicates that;
- A. The level of risk will be evaluated using quantitative analysis
- B. The level of risk will be defined using a formula
- C. The level of risk will be evaluated against qualitative criteria
Correct Answer: C 🗳️
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