What separates a stressful exam experience from a manageable one is usually the quality of practice beforehand. ExamTorrent built its ITIL-5-Foundation bank of 80 practice questions to mirror the style and scope of the live ITIL Foundation (Version 5) exam, with verified answers and a free demo so you can judge the quality yourself.
ITIL ITIL-5-Foundation Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL4 Foundation |
| Certificate Validity Period: | No fixed expiry (subject to PeopleCert certification policy updates) |
| Real Exam Qty: | 40 multiple-choice questions |
| Available Languages: | German, Portuguese (Brazil), Korean, English, Spanish, Chinese (Simplified), French, Japanese |
| Exam Format: | Multiple-choice, Scenario-based questions (basic level), Closed book |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Practice Manager ITIL 4 Managing Professional |
| Exam Price: | Varies by region and provider (typically ~£200–£400 GBP equivalent) |
| Passing Score: | 65% (26 out of 40 questions) |
| Recommended Training: | PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official ITIL Certification Page |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or authorized test center (PeopleCert) |
| Pre Condition: | No formal prerequisites required. Recommended basic understanding of IT service management concepts. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation |
ITIL ITIL-5-Foundation Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview (Foundational Level) | - Change Enablement - Continual Improvement - Incident Management - Service Level Management - Service Desk |
| Topic 2: The ITIL Service Value System (SVS) | - Opportunity, Demand, and Value - Overview of the SVS |
| Topic 3: The Four Dimensions of Service Management | - Information and Technology - Partners and Suppliers - Organizations and People - Value Streams and Processes |
| Topic 4: Guiding Principles | - Optimize and Automate - Collaborate and Promote Visibility - Focus on Value - Progress Iteratively with Feedback - Start Where You Are - Keep It Simple and Practical - Think and Work Holistically |
| Topic 5: Key Concepts of Service Management | - Service Relationships - Value and Value Co-Creation |
| Topic 6: ITIL Service Value Chain | - Obtain/Build - Improve - Deliver & Support - Design & Transition - Engage - Plan |
ITIL-5-Foundation Exam FAQ: What Candidates Ask Before They Buy
The official ITIL Foundation (Version 5) outline divides the exam into 6 major domains. The three that carry the most weight are Key Concepts of Service Management, Guiding Principles, and The ITIL Service Value System (SVS). You can see the full breakdown in the topics section above, and the 80 practice questions at ExamTorrent cover every listed domain.
The ITIL Foundation (Version 5) exam presents 40 multiple-choice questions and allows 60 minutes. That pacing works out to a bit more than a minute per question, so timed practice matters — the ExamTorrent Desktop and Online Test Engines both let you rehearse under exam-style time limits before the real thing.
ITIL recommends the following training and study resources for the ITIL Foundation (Version 5) exam:
Official courses are a solid foundation, and many candidates pair them with the 80 practice questions from ExamTorrent to test whether the material actually sticks under exam-style conditions.
The ITIL-5-Foundation exam is a ITIL certification exam that validates the knowledge outlined in the official ITIL Foundation (Version 5) syllabus shown above. It is associated with the following credential paths: ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager. Employers in 2026 continue to treat ITIL credentials as reliable proof of skill, which is why the exam attracts candidates at many career stages. ExamTorrent supports your preparation with 80 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
No formal prerequisites required. Recommended basic understanding of IT service management concepts. For the most current eligibility details, always confirm on the official ITIL exam page before you schedule.
ExamTorrent backs your purchase with a written refund commitment: if you take the ITIL Foundation (Version 5) exam within 60 days of purchase and do not pass, you can claim a full refund. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying instead? You can exchange for two free exam products of equal value while keeping your original product's update service. Orders are delivered by email within 1 minute — if nothing arrives within 2 hours, contact support and the team will sort it out.
The passing score for the ITIL Foundation (Version 5) exam is 65% (26 out of 40 questions), and the registration fee is Varies by region and provider (typically ~£200–£400 GBP equivalent). Since a retake means paying the fee again, it makes financial sense to walk in prepared — a self-test with the ExamTorrent practice engines shows you roughly where you stand before you spend that money.
Every purchase includes the full set of 80 practice questions for the ITIL Foundation (Version 5) exam in all three formats — a printable PDF prepared by experts, a Desktop Test Engine for Windows with two practice modes that simulates the real exam environment offline, and an Online Test Engine that runs in any browser on Windows, Mac, Android, and iOS with test history and performance review. You can install the products on unlimited computers, try a free demo first, and receive free updates for 365 days. When your update year ends, renewal comes at 50% off.
Online proctored exam or authorized test center (PeopleCert) Registration for the ITIL Foundation (Version 5) exam is handled through these official channels:
Book early — popular testing windows fill quickly, and your ExamTorrent practice questions will be waiting in your inbox within 1 minute of purchase.
ITIL Foundation (Version 5) Sample Questions:
Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?
- A. Organizations and people
- B. Information and technology
- C. Partners and suppliers
- D. Value streams and processes
Correct Answer: D 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Which is a key success metric for the "transition" activity?
- A. Number and impact of incidents and performance deviations
- B. Negative impact of changes on service availability and performance
- C. Quality of the resources and services sourced from suppliers
- D. Service performance against the agreed SLA targets
Correct Answer: B 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Which statement BEST describes service quality?
- A. The sum of the characteristics of a service that are relevant to its ability to satisfy stated and implied needs
- B. The functionality provided by a product or service to meet a particular need
- C. The assurance that a service will meet agreed requirements and is fit for use
- D. A documented agreement between a service provider and a customer
Correct Answer: A 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Which ITIL Guiding Principle emphasizes understanding how all parts of an organization function together as an integrated system?
- A. Think and work holistically
- B. Keep it simple and practical
- C. Progress iteratively with feedback
- D. Focus on value
Correct Answer: A 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Which statement regarding a partnership relationship is TRUE?
- A. It focuses on the operational and tactical levels, not on the strategic level
- B. It provides commercial off-the-shelf services for a wide range of consumers
- C. It involves bespoke services with a focus on innovation and growth
- D. It focuses mainly on operational efficiency and uses standardized contracts
Correct Answer: C 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
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