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ITIL Foundation ITILF Exam
ITIL Foundation ITILF Exam which is related to ITIL Foundation and credits toward Exin ITIL Foundation Certification. This ITILF exam validates a Candidate knowledge and skills of IT Service Management as a practice, ITIL Service Cycle, technology, architecture, competence, and training.
BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Improvement | - Continual improvement model - Application of improvement in services |
| ITIL Value System & Principles | - Guiding principles - Service Value System (SVS) |
| Four Dimensions of Product and Service Management | - Organizations and people - Information and technology - Value streams and processes |
| Key Practices & Lifecycle Activities | - Service desk and support practices - Incident management - Change enablement |
| Service Management Concepts | - Key ITIL concepts and terminology - Purpose and value of service management |
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