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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Troubleshooting | 36% | - Application errors and crashes - Security-related troubleshooting - Network connectivity problems - Operating system boot and performance issues |
| Topic 2: Operating Systems | 33% | - File systems, storage and driver management - System utilities and command-line tools - Windows installation and configuration - Application installation and updates |
| Topic 3: Mobile Devices | 9% | - Android and iOS configuration - Mobile security and data management - Synchronization and connectivity |
| Topic 4: Security | 22% | - Wireless and network security settings - Malware prevention, detection and removal - User authentication and permissions - Physical and logical security concepts |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
A customer reports that a networked printer is not printing documents. The technician successfully pings the printer's IP address. Which of the following could be the problem? (Select TWO).
- A. The network cable is unplugged.
- B. The spooler is not functioning.
- C. The printer is out of paper.
- D. The printer is low on toner.
- E. The gateway address on the printer is incorrect.
Joe, a user, should be aware of his surroundings when Windows boots. Which of the following tools would BEST be used to disable some programs from automatically starting when the computer is booted?
- A. Performance Monitor
- B. MSCONFIG
- C. FIXMBR
- D. Fixboot
Which of the following are encrypted protocols? (Select TWO).
- A. HTTPS
- B. POP3
- C. SSH
- D. TELNET
- E. FTP
A user reports that their wireless connection is slow. The technician knows that the access point in use is an 802.11g. Which of the following could be the cause of the user's issue? (Select TWO).
- A. Access point is not powered on
- B. User is too far from an access point
- C. User is experiencing interference from the refrigerator
- D. User's PC is slow due to insufficient RAM
- E. User is using an 802.11b card
Joe, a technician, is asked to set up a wired kiosk laptop for office visitors to use for Internet access only. Which of the following would be MOST important in securing this type of setup?
- A. Setting a strong password for all kiosk accounts
- B. Changing the default usernames for all kiosk accounts
- C. Requiring personal information be entered before use
- D. Restricting user permissions for the kiosk account
- E. Disabling the administrator account
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