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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit fundraiser notices that some of the NPSP calculated donation summary fields on the Contact and Account records are displaying incorrect values when compared to the donations recorded for each donor.
What are three items the consultant should review to troubleshoot the issue? (Choose 3)

A) Customizable Rollups
B) Campaign Hierarchy28
C) Opportunity Stages
D) Salesforce Optimizer report
E) NPSP Health Check27

2. A consultant is training a system admin to prepare for a new release of a particular open source Nonprofit Cloud product. Where are two places the system admin should look for release notes on the product? (Choose
2)

A) The product's GitHub repository release page.
B) The Salesforce Trust website.
C) The Nonprofit Cloud release announcement group in the Trailblazer Community.
D) The Nonprofit Hub group in the Trailblazer Community.

3. A consultant is engaged by a nonprofit organization that has millions of records and receives hundreds of thousands of individual donations daily. The organization is struggling with its current system, which is unable to handle the volume of records being generated. The organization wants to know if Nonprofit Cloud can handle this volume. Which Nonprofit Cloud feature can process this volume of records?

A) Batch Management
B) Stage Management
C) Data Consumption Framework

4. A nonprofit offers courses that grant teachers credit toward maintaining their teaching certification. Teachers can enroll in an annual cohort to complete the course modules together. The nonprofit needs to track the courses each teacher completes and the credits awarded to them. Which solution should a consultant recommend?

A) Engagement Plans
B) Service Cloud
C) Self-Service Portal
D) Program Management Module

5. A large nonprofit is a social enterprise that functions like a for-profit corporation. The funding the nonprofit tracks in Salesforce only comes from corporations. The nonprofit needs to manage Leads and track its Opportunity pipeline. Which account model should the consultant recommend?

A) Individual Account Model in NPSP
B) Standard Account Model without NPSP
C) Person Account Model without NPSP
D) One-to-One Account Model in NPSP

Solutions: