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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?

A) Analyze findings in the moment.
B) Ignore vague or general answers.
C) Engage in a friendly and informal way.

2. A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one.Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers

A) Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.
B) The CSS style defined in the parent list component are inherited by the child items
C) Any custom shared between the list and child items should be imported from a shared CSS file.
D) The CSS styles defined in the parent list component are not shared with the child items.

3. Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.
What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation?
Choose2 answers.

A) To increase the speed of design compared to paper prototyping
B) To enable iterative feedback from the users
C) To avoid added long-term cost from oversight-driven rework
D) To eliminate the need for journey mapping during discovery

4. Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

A) Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
B) Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
C) Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback
D) Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation

5. Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot canresolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

A) Voice and tone planning
B) User interface planning
C) Onboarding planning
D) Training and support planning

Solutions: