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BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Communicating with Stakeholders | 10% | - Barriers to effective communication - Adapting communication style - Communication process and models - Active listening and questioning techniques |
| Topic 2: Creative Problem Solving | 10% | - Creative thinking process - Barriers to creativity - Idea generation techniques - Evaluating and selecting solutions |
| Topic 3: Working with Stakeholder Groups | 15% | - Group formation and development (Tuckman model) - Roles and responsibilities in groups - Influencing and motivating groups - Managing group dynamics |
| Topic 4: Building and Maintaining Rapport | 10% | - Nature and importance of rapport - Verbal, vocal and visual communication elements - Mirroring, matching and pacing techniques - Cultural and equality considerations |
| Topic 5: Negotiating with Stakeholders | 10% | - Reaching agreement and commitment - Principled negotiation approach - Integrative vs distributive negotiation - Preparation and negotiation tactics |
| Topic 6: Understanding Stakeholders | 15% | - RACI analysis - Analysing and prioritising stakeholders - Identifying stakeholders - Stakeholder engagement strategy and planning |
| Topic 7: Managing Expectations | 10% | - Monitoring and reviewing expectations - Setting realistic expectations - Transparency and honesty - Managing changes and scope creep |
| Topic 8: Managing Conflict | 5% | - Thomas-Kilmann conflict modes - Causes and types of conflict - Conflict resolution strategies - Turning conflict into positive outcomes |
| Topic 9: Facilitated Workshops | 15% | - Planning and preparing workshops - Facilitation techniques and roles - Purpose and benefits of workshops - Visualisation and elicitation techniques |
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