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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The Discovery phase with Cloud Kicks (CK) has just ended.
CK wants a visual way to see how the new business processes will work. CK's process is complex and requires multiple slides.
What should the consultant create to provide this high-level view?

A) Universal Process Notation
B) Value Stream Map
C) Capability Model

2. Sales reps at Cloud Kicks are responsible for creating leads manually and uploading leads. The marketing department has noticed that some leads are missing important information.
Which functionality should the consultant apply to ensure that the main fields are populated?

A) Required fields
B) Path with key fields
C) Screen flows

3. Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories.
Which attribute of Sales Territories should the consultant consider when developing the new territory model?

A) All Account assignment rules should be run when the model state is set to Planning.
B) A model must be activated in order to view reassigned accounts.
C) The system administrator profile is required to run territory planning reports.

4. The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have a budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects.
Which action should a consultant recommend to meet the requirement?

A) Use an approval process upon lead conversion when the budget is over $10,000.
B) Map the Lead Budget field to an Opportunity Amount field on the Opportunity.
C) Map the Lead Budget field to an Opportunity Revenue field.

5. Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting is lost deals.
What should the consultant recommend to resolve the issue?

A) Allow sales reps to mark the contact on each opportunity as ''Primary'' to indicate the decision maker.
B) Enable Opportunity Teams so sales reps can track the decision maker for each opportunity.
C) Require sales reps to add the stakeholder as the decision make on each opportunity before the rep can progress the stage.

Solutions: