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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. A customer reports they are unable to dock dozens of new notebooks. As the onsite technician, you have opened multiple cases with HP but are still unable to resolve. What should you do next?

A) Contact HP to escalate for further investigation.
B) Order replacement docking stations.
C) Advise the customer to contact their HP sales manager.
D) Advise the customer to purchase an extended warranty.

2. What is last step in the HP Six-Step Troubleshooting Methodology procedure?

A) Collect data from the error log
B) Implement preventive measures
C) Contact technical support
D) Check the warranty status

3. A customer has installed a NIC. but it has no network connectivity. What is the first step in resolving this issue?

A) Replace the network card.
B) Reseat the network card.
C) Check the network card IRQ.
D) Run the ipconfig utility.

4. You have upgraded the memory in a desktop, but the operating system detects 64MB less memory than was actually installed. What should you do first to find the cause?

A) Check the disabled memory slot in BIOS.
B) Verify that no third-party memory is installed.
C) Check the disabled memory hole in the system BIOS.
D) Determine the amount of shared video memory.

5. A customer has reported a potential safety issue with their HP computer. What should you do?

A) Try to duplicate the problem.
B) Escalate to HP for further investigation.
C) Confirm warranty coverage.
D) Repair the computer.

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