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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Icons
B) Exports
C) Object workflow
D) Roles and privileges
E) Themes
F) Objects
G) Reports
H) Fields

2. Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
B) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
C) VBCS is a visual development tool for creating applications in DCS.
D) DCS is a visual development tool for creating applications in VBCS.

3. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Social network
B) Notes
C) Sales opportunities
D) Service requests
E) Contacts

4. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
B) The Base Locale for the articles has not been enabled in the correct language.
C) Users have not been given the "Knowledge Analyst" role.
D) The User Group selected for authoring articles has been set to 'External".

5. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) In includes a preview option for all standard and custom object pages.
B) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) It allows edits to dashboard pages.

Solutions: