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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Severities
B) Manage Service Request Categories
C) Manage Service Request Products
D) Manage Service Request Status Values
E) Manage Service Request Resolutions
F) Manage Service Request Queue

2. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It does not require matching passwords between Engagement Cloud and DCS.
B) It is configured exclusively via the Engagement Cloud Security Console.
C) It enablesanonymous users to search the DCS knowledge base.
D) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

3. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Languages
B) Object triggers
C) Templates
D) Themes
E) UI components
F) Business objects
G) Pages
H) Object workflows

4. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A) Create several personalized searches and create them to each other.
B) Grant the agent Administrator permissions to addnew search filters.
C) Create a new search through the application composer.
D) Add fields from the advanced search functionality.

5. What is the main function of the Data Security Policies?

A) defines the data a particular user can see and/or modify
B) defines the actions a particular user can do
C) defines the privileges and roles a particular user can have
D) defines the views the application can access
E) defines the views or functionalities the user can access

Solutions: