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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?

A) User Organization
B) Recipient Opportunities
C) Recipient Account

2. Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?

A) Live Agent
B) Messaging
C) Route Work Action

3. Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

A) General CRM topic and Answers Questions with LLM Action.
B) General Q&A topic and Knowledge Article Answers action.
C) General FAQ topic and Answers Questions with Knowledge Action.

4. In the context of retriever and search indexes, what best describes the data preparation process in Data Cloud?

A) Data preparation entails aggregating, normalizing, and encoding structured datasets to ensure compliance with data governance and security protocols.
B) Data preparation Involves loading, chunking, vectorizing, and storing content in a search- optimized manner to support retrieval from the vector database.
C) Data preparation focuses on real-time data ingestion and dynamic indexing to generate dynamic grounding reference data without preprocessing steps.

5. An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the AX Specialist to achieve this?

A) User Utterances dashboard
B) AI Audit & Feedback Data dashboard
C) Agent Event Logs dashboard

Solutions: