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The Microsoft Dynamics 365 Field Service exam MB-240 by code is meant to test one’s skills in using the solutions that are related to the management of resources that complete the field service lifecycle. If in more detail, the knowledge that will be tested upon involves the implementation of field service processes, the configuration and deployment of Field Service applications, and other related concepts.
NEW QUESTION # 43
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine Auto Geo Code Addresses to Yes in Field Servic rk orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. The Work Location field is not set to Onsite.
- B. Start Location and End Location fields are not the same.
- C. Scheduling Method is not set to Optimize.
- D. Optimize Schedule field is not set to Yes.
- E. Work Hours is not properly configured for days being optimized.
Answer: B,D,E
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/rso-faq
NEW QUESTION # 44
Note: This question is part of a series of questions that present thesame scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs toautomatically generate work orders based on agreements, and send invoices on a recurring basis bycustomer.
Solution: You implement the following configuration changes.1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 45
You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.
You are in the process of creating push notifications for the mobile app, and you have the following requirement:
When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.
What should you do?
- A. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out of-the-box priority field has a value of Emergency priority.
- B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
- C. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the box priority field has a value of Emergency priority.
- D. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
Answer: D
NEW QUESTION # 46
Drag and Drop Question
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-assistant
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board
NEW QUESTION # 47
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 48
You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.
Your customer is interested in seeing an example of how loT works with Field Service.
Without an actual device, what is the best tool to use to provide the best experience for your customer?
- A. Stream analytics
- B. Logic Apps
- C. loTHub
- D. Simulator
Answer: D
NEW QUESTION # 49
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).
When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
- A. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
- B. Update the Security Roles for the FSM project within Woodford.
- C. Update the Priority for the FSM project within Woodford.
- D. Update the Security Roles for all Bookable Resources within Dynamics 365.
Answer: A
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/field-service- mobile-app-user-guide
NEW QUESTION # 50
You are implementing the Microsoft Dynamics 365 Field Service mobile app for an air conditioning (AC) repair company. A field technician installed an AC unit at a customer location and completed the booking.
The technician now needs to create a follow-up work order in order to schedule the first service on the installed AC unit.
What will happen once the follow-up work order is created?
- A. The work order will be available for scheduling by the dispatcher.
- B. The technician will need to manually assign the work order to the dispatcher.
- C. The system will auto-assign the work order to the same technician for a future date.
- D. The system will auto schedule the work order to the same technician to begin work immediately.
Answer: A
NEW QUESTION # 51
Drag and Drop Question
You are implementing Microsoft Dynamics 365 Field Service for a health care institution.
Your schedulers want to track all examination rooms within a doctor's office, and schedule each individual room to a patient.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 52
DRAG DROP
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
NEW QUESTION # 53
A customer wants to book a servicing appointment from the Field Service self-scheduling portal.
The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.
Which two options can be used? Each correct answer presents a complete solution, NOTE: Each correct selection is worth one point
- A. Communication Type
- B. Work Order type
- C. Service Type
- D. Service Product
Answer: B,C
NEW QUESTION # 54
You need to set up a new mobile warehouse for a technician and add inventory to the warehouse.
Which three entities, when updated, will also update the warehouse inventory? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Adjustments
- B. Agreements
- C. Work Order Services
- D. Purchase Order Receipt Product
- E. Work Order Products
Answer: A,D,E
NEW QUESTION # 55
You are working on the Dynamics 365 Field Service self-scheduling portal. You are explaining the states of a booking or appointment that are visible in the portal to your customer.
The customer asks which portal states will yield a message that includes a link to an online web experience hosted on Microsoft Power Portals.
Which three messages will include this link? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Technician Traveling
- B. Booking Canceled
- C. Booking Committed
- D. Booking Complete
- E. Booking Reminder
Answer: B,D,E
NEW QUESTION # 56
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
- A. Enter the part number from the drop down, then click to transfer.
- B. Select the source warehouse, then select the destination warehouse.
- C. Select the From warehouse location, then select the To warehouse location.
- D. Enter the quantity to transfer, then click transfer.
Answer: B,D
Explanation:
Section: Manage inventory and purchasing
Explanation
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory-transfer
NEW QUESTION # 57
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create an Asset Category and associate it with each component, and use the Location Tree for viewing.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 58
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?
- A. From the schedule board, click Actions and select Get Driving Directions.
- B. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
- C. On the work order form ribbon, click Get Driving Directions.
- D. Select a work order from any view. On the ribbon, click Get Driving Directions.
Answer: A
NEW QUESTION # 59
You are a Dynamics 365 for Field Service consultant.
One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewertechnicians onsite.
You need to provide a recommendation of which solution your customer should use to achieve their request.
What should you recommend?
- A. Crew Scheduling
- B. Connected Field Service
- C. Dynamics 365 for Field Service
- D. Azure IoT Hub
Answer: B
NEW QUESTION # 60
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 61
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