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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A) The session timed out due to a browser issue.
B) The Multimedia Cache database is unable to connect.
C) SMGR is not authorizing Agent to login.
D) An LDAP connection issue was caused due to an incorrect LDAP parameter.

2. Which statement describes the function of the Context Store Snap-in?

A) It is an agent selection component based on attribute matching across all channels.
B) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
C) It is a normalized model for all resources and interactions that provides states for resources and interactions.
D) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.

3. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Communication Manager
B) Avaya Aura Session Manager
C) Avaya Aura Experience Portal IVR Application
D) Avaya Aura Application Enablement Services

4. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Block New Service State
B) Active New Service State
C) Accept New Service State
D) Deny New Service State

5. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) Each cluster
B) Common Component cluster
C) UAC cluster
D) OCP cluster

Solutions: