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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the design of operations management systems | - Analyse the design of processes and capacity
|
| Topic 2: Understand planning and control in operations management | - Analyse inventory planning and control
|
| Topic 3: Understand the improvement of operations management | - Analyse quality management and improvement
|
| Topic 4: Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
|
CIPS Operations Management Sample Questions:
Which of the following will increase 'order winning' objectives of a retail organisation?
- A. increased costs
- B. customer loyalty
- C. improved supplier relations
- D. streamlined operations procedures
Correct Answer: B 🗳️
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Tools by Tom is a manufacturer of hardware. They have recently advertised that a new range of hammers would be released shortly, however due to issues in the supply chain and a low-quality delivery of steal, the production of the new hammers has been put on hold. Of the following, which are internal impacts of failure for the company? Select TWO.
- A. decreased market share
- B. wasted resources
- C. downtime
- D. customer complaints
- E. loss of credibility
Correct Answer: B,C 🗳️
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One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?
- A. yes- Kaizen uses a cross-functional team to implement
- B. no- Business Process Re-Engineering is usually more expensive as a Consultant is often hired
- C. no- Business Process Re-engineering is a slow process that involves all members of the team
- D. yes- Kaizen involves changing an entire process
Correct Answer: B 🗳️
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Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?
- A. buffer stock
- B. work-in progress
- C. transit inventory
- D. anticipation inventory
Correct Answer: A 🗳️
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The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?
- A. the process meets the intended purpose
- B. the process is cost-effective
- C. the process is optimised
- D. the process produces as little waste as possible
Correct Answer: A 🗳️
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