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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks is utilizing Advanced Currency Management. The sales director submitted a request to display to total amount of all the open opportunities related to the Account page layout.
How should the should consultant implement a solution to meet the requirement?

A) Create a roll-up summary field on the Account object.
B) Use a custom formula field on the Opportunity object.
C) Use a record-triggered flow to set the value on the account.

2. Access to Opportunities at Cloud Kicks should be restricted.
Sales users should only have access to two categories of Opportunities:
* Opportunities they own
* Opportunities that are tied to accounts they own
Which action should a consultant take to meet the requirement?

A) Set organization-wide defaults for Accounts and Opportunities to Private.
B) Set organization-wide defaults for Accounts and Opportunities to Public Read- Only.
C) Set Opportunity access on the role to View All Opportunities associated with the owner's accounts.

3. Cloud Kicks uses Salesforce to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.
Which approach should the consultant recommend to meet these requirements?

A) Create a custom lookup from Account to Contact.
B) Create a junction object between Account and Contact.
C) Use the Contacts to Multiple Accounts feature.

4. A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.
How should the consultant determine and validate their approach with end users?

A) Interview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users.
B) Conduct a technical review of Sales Cloud with developers to evaluate solutions for end users.
C) Enlist the help of a champion to ensure that Sales Cloud is meeting end user needs.

5. Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments. The CIO asked the consultant to log the two previously known issues as a starting point for the register.
In which Risk category do these system downtime issues fall?

A) Technical Risk
B) Compliance Risk
C) Operational Risk

Solutions: