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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Practical Application of Sales Cloud Expertise | 33% | - Customer success and solution delivery - Sales Cloud implementation strategies - Scalability and maintainability |
| Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Sales Cloud Analytics | 10% | - Reports and dashboards for sales - Sales metrics and KPIs |
| Account and Contact Management | 12% | - Contact management best practices - Account hierarchy and relationships |
| Lead Management | 12% | - Lead qualification and conversion - Lead scoring and routing |
Salesforce Certified Sales Cloud Consultant Sample Questions:
A consultant has successfully deployed Sales Cloud at Cloud Kicks. What is the final step in completing an engagement?
- A. Obtain stakeholder sign-off.
- B. Activate users in the system.
- C. Validate the implementation.
Correct Answer: A 🗳️
Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost. What is the most efficient way for a consultant to meet this requirement?
- A. Create a new custom field on the Opportunity object.
- B. Create a Competitors channel in Slack to share insights and stories.
- C. Create a new custom object and automation to track competitors.
Correct Answer: A 🗳️
Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system. Which stage of the project lifecycle does this fall under?
- A. Initiate
- B. Plan
- C. Execute
Correct Answer: B 🗳️
The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline. The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view. What is a consideration when using the Kanban view?
- A. It can summarize records by Currency fields.
- B. It can display up to 10 fields per card.
- C. It can show roll-up summary fields for Currency fields.
Correct Answer: A 🗳️
Universal Containers (UC) is going to kick off a Sales Cloud implementation project next month.
In preparation for discovery workshops with the business stakeholders, the project manager has asked for a list of key topics the team wants to ask the client about prior to the workshop. Which topics will help the team get to know UC better?
- A. Budget, authority, need, and time
- B. Goals, values, Initiatives, strategies, and obstacles
- C. Specific, measurable, achievable, relevant, and time-bound
Correct Answer: B 🗳️
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