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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

Question 1

Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A. Smoothing
B. Compromising
C. Problem solving
D. Devil's advocate

Question 2

Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A. Establish more rigid role definition for group members
B. Have the group avoid competition with other groups
C. Give individual rewards rather than group rewards
D. Give group rewards rather than individual rewards

Question 3

A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A. Research the problem and impose a solution
B. Rearrange roles within the team by adding members
C. Ask questions and help team members talk through the problem
D. Appoint an assistant team leader to track the struggles and report back

Question 4

A is ambitious and cheerful at work. Which type of values are these?

A. Instrumental values
B. Determinate values
C. Intermediate values
D. Terminal values

Question 5

Which method should be used to maximize team member participation in a global meeting?

A. A Delphi-like sequence of notes via carrier mail to encourage dialog between members
B. Online using computer technologies and/or phone communication
C. Alpha-direct technologies to maintain communication links
D. Unilateral electronic messaging to facilitate communication

Solutions: