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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: POM (Proactive Outreach Manager) Implementation | - Outbound dialing strategies and workflows - POM campaign configuration |
| Topic 2: Installation and Configuration | - Initial system configuration and setup - Experience Portal installation procedures |
| Topic 3: Troubleshooting and Support | - Identifying and resolving system issues - Log analysis and diagnostics |
| Topic 4: Avaya Aura Experience Portal Architecture | - System components and deployment architecture - Integration with Avaya Aura ecosystem |
| Topic 5: System Administration and Maintenance | - User management and role configuration - System monitoring and performance tuning |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
A) Standard Report
B) ICR Monitor
C) Call Center
D) ICR Manager
2. In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)
A) Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
B) Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
C) Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.
D) Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.
3. After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?
A) Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
B) You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
C) Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
D) Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
4. You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)
A) Reconnect each Media Processing Platform (MPP) with the EPM.
B) Restart the vpms service on the Experience Portal Manager (EPM).
C) Restart the avpSNMPAgentSvc on the EPM.
D) Restart the MPP service from the EPM.
E) Install a new license file on the EPM.
5. Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)
A) Apache/httpd logs
B) Process Logs
C) PostgreSQL logs
D) Tomcat logs
E) Transcriptions Logs
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: A,B,C | Question # 5 Answer: A,C |







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