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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Proactive Outreach Manager (POM) Implementation | - POM installation and configuration - Campaign setup and management - Outbound dialing strategies and rules |
| Topic 2: Integration and Deployment | - Deployment best practices - Integration with SIP, IVR, and external systems - Backup and recovery procedures |
| Topic 3: Avaya Aura Experience Portal Architecture and Components | - Media processing and call flow basics - System architecture and core components overview - Integration with Avaya Aura platform |
| Topic 4: System Administration and Maintenance | - User, role, and security management - System monitoring and troubleshooting - Logging, reporting, and performance tuning |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)
A) Application servers (AS)
B) Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
C) Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
D) Avaya Media Servers (AMS)
E) Media Processing Server (MPS)
2. You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)
A) Telephony server
B) Primary Experience Portal Manager (EPM)
C) Auxiliary EPM
D) Media Processing Platform (MPP)
E) Application server
3. You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)
A) Applications
B) VoIP Connections
C) Alarm Codes
D) EPM Servers
E) MPP Servers
4. You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)
A) Reconnect each Media Processing Platform (MPP) with the EPM.
B) Restart the vpms service on the Experience Portal Manager (EPM).
C) Restart the avpSNMPAgentSvc on the EPM.
D) Restart the MPP service from the EPM.
E) Install a new license file on the EPM.
5. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
A) the ICR Pluggable Data Connector (PDC)
B) the Self Service Application (SSA)
C) the ACR call Control application (CCA)
D) the ICR Core
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: B,D,E | Question # 3 Answer: B,D,E | Question # 4 Answer: A,B,C | Question # 5 Answer: A |








