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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Web Chat Snap-In
B) Co-Browsing Snap-In
C) Context Store Snap-In
D) Presence Snap-In

2. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 4450
B) 550
C) 1100
D) 2200

3. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
B) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

4. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™ Workplace
B) Avaya Agent Desktop
C) Avaya IX ™M Workspaces
D) Avaya Callback Assist

5. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) SIP Gateway Manager (SGM)
B) Task Flow Executor (TFE)
C) Telephony Services Manager (TSM)
D) Telephony Services Manager (TSM)

Solutions: