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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Microsoft .NET
B) Open Computing Language (OpenGL)
C) Open Database Connectivity (ODBC)
D) Simple Direct Media Layer

2. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Co-browse
B) Context Store
C) Dialogue Designer
D) Work Assignment

3. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
C) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

4. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 2
B) 3
C) 1
D) 4

5. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Control Manager
B) Avaya IX™ Workspaces
C) Avaya Breeze® Platform
D) Avaya IX™ Workforce Engagement

Solutions: