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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya one-X® Agent Desktop
B) Avaya IX™ Workplace
C) Avaya IX™ Workspaces
D) Avaya Agent Desktop a

2. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Control Manager
B) Avaya IX™ Workspaces
C) Avaya Breeze® Platform
D) Avaya IX™ Workforce Engagement

3. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Local WebLM license file
B) Remote license file
C) Standby License Manager
D) Remote WebLM server

4. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Messaging (AAM)
B) Co-browse Snap-In
C) Context Store Snap-In
D) Multimedia Messaging

5. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
B) Contact Center data gathered from generic reports only
C) Evolution of the Contact Center agent

Solutions: