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Nortel 920-105 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NNCSS Symposium Call Center Server Install and Maintenance |
| Exam Number: | 920-105 |
| Available Languages: | English |
| Related Certifications: | Nortel Networks Certification (NNCE / NNCSS Track) |
| Exam Format: | Multiple choice |
| Sample Questions: |  |
| Exam Way: | Typically delivered via Nortel authorized certification/testing partners or legacy proctored exam systems. |
| Pre Condition: | Recommended experience with call center systems, telephony fundamentals, and Nortel Symposium architecture. |
Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Administration | - Agent and skillset configuration - User and role management - Queue and routing configuration |
| Topic 2: Call Center Server Architecture | - Server roles and system architecture - Symposium Call Center components overview - Call routing and call processing fundamentals |
| Topic 3: Troubleshooting and Support | - Common installation and runtime issues - Error diagnostics and resolution - System health verification |
| Topic 4: Maintenance and Monitoring | - Backup and recovery procedures - System monitoring tools and logs - Performance tuning and optimization |
| Topic 5: Installation and Deployment | - Installation procedures for Symposium Call Center Server - Hardware and software prerequisites - Initial system configuration |
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Let the official Nortel NNCSS-Symposium Call Center Server Install. and Main weights decide:
- Troubleshooting and Support ()
- Maintenance and Monitoring ()
- Configuration and Administration ()
Recommended experience with call center systems, telephony fundamentals, and Nortel Symposium architecture.
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