The 920-166 exam is the official Nortel exam behind Nortel NCSS-Contact Center Multimedia Ris.6.0 — passing it earns you the NCSS (Nortel Certified Support Specialist) certification, a credential positioned at the Specialist level. It is built for candidates who want to validate the skills measured by Nortel NCSS-Contact Center Multimedia Ris.6.0. Depending on your track, the exam is also linked to the 920-163 NCSS-Contact Center Manager Ris.6.0 Technical Support, 920-164 NCSS-Contact Center Manager Ris.6.0 I and M and 920-167 NCSS-Contact Center RIS.6.0 Application Developer certifications, so one pass can move you toward more than one Nortel credential.

The 920-166 exam presents 62 - 74 questions to be completed within 90 minutes. That pace leaves little room for second-guessing: read each question carefully on the first pass, flag the ones you want to revisit, and keep moving instead of stalling on a single item. Before exam day, run at least one full timed session in the ExamTorrent desktop or online test engine with a comparable question load — a steady rhythm under the clock is a trainable skill, and it is often what separates a pass from a near miss.

To pass the 920-166 exam you need 70% - 90%, and the official registration fee is $85.68 USD. Keep in mind that a failed attempt means paying that fee again in full — retakes are not discounted. Given the cost, self-test before you book: if you can score comfortably above the passing mark on two or three consecutive timed ExamTorrent practice tests, your budget is far better spent on the exam itself than on a retake.

Basic knowledge of Nortel Contact Center Manager Rls.6.0 Because Nortel revises its certification programs from time to time, treat this as a starting point rather than the final word. Confirm the current eligibility requirements on the official Nortel exam page before you register.

Registration for the 920-166 exam is handled through the official channels below:

• Registration

Delivery method: Proctored testing through authorized partners (formerly Prometric/VUE) — pick the option that suits you best when booking your slot.

Nortel points Nortel NCSS-Contact Center Multimedia Ris.6.0 candidates toward the following official courses:

• Official Nortel Documentation

Official courses build the foundation; pairing them with the 920-166 practice questions from ExamTorrent turns that knowledge into exam-day readiness.

Yes. A free PDF demo of the 920-166 practice questions is available, so you can check the question style and answer quality before spending anything. Every purchase also includes 365 days of free updates — whenever Nortel adjusts the Nortel NCSS-Contact Center Multimedia Ris.6.0 blueprint, your material is refreshed at no cost during that period. After the first year, you can extend the update service at a 50% discount from your member zone.

ExamTorrent backs your purchase with a 100% Money Back Guarantee. If you take the corresponding exam within 60 days of purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip together with the official Score Report PDF within 2 days of your exam date; approved claims are processed within 7 days. The guarantee applies only to the exam matching your purchase, the candidate name must match the payer name, and it does not cover attempts taken within 3 days of purchase, candidates who downloaded the material but never sat the exam, expired orders, or free materials. If you would rather keep preparing, you can exchange the product for two free exam preparation packages of equal value and keep the update service on your original purchase.

Delivery is instant: your download is available right after payment, and a copy is emailed to you within one minute. If nothing arrives within 2 hours, check your spam folder and contact our support team. There is no limit on the number of computers you can install the software on.

The Nortel NCSS-Contact Center Multimedia Ris.6.0 syllabus is organized into 4 domains. Among the headline areas are Installation and Configuration (25%), Troubleshooting and Support (25%), Contact Center Multimedia Architecture (25%). Rather than copying every subtopic here, we keep the complete, current outline in the Exam Topics section above — work through it domain by domain with the ExamTorrent 920-166 practice questions so nothing on the blueprint catches you off guard.