An emerging industry rewards the people who can prove themselves fastest. The 920-166 exam is that proof for Nortel NCSS-Contact Center Multimedia Ris.6.0 professionals, and ExamTorrent makes proving it practical — 62+ Q&As, expert-verified answers, and an online APP version that works on any device.
Nortel 920-166 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center Multimedia Ris.6.0 |
| Exam Number: | 920-166 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 62 - 74 |
| Certificate Validity Period: | Retired, no longer maintained |
| Passing Score: | 70% - 90% |
| Available Languages: | English |
| Exam Price: | $85.68 USD |
| Related Certifications: | 920-163 NCSS-Contact Center Manager Ris.6.0 Technical Support 920-164 NCSS-Contact Center Manager Ris.6.0 I and M 920-167 NCSS-Contact Center RIS.6.0 Application Developer |
| Exam Format: | Scenario-based, Multiple Choice |
| Sample Questions: | ![]() |
| Exam Way: | Proctored testing through authorized partners (formerly Prometric/VUE) |
| Pre Condition: | Basic knowledge of Nortel Contact Center Manager Rls.6.0 |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel#Certifications |
Nortel 920-166 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration and Maintenance | 25% | - User and agent management - Workflow and routing rules configuration - Backup, restore, and system updates |
| Troubleshooting and Support | 25% | - Performance monitoring and optimization - Log analysis and error resolution - Diagnosing multimedia channel issues |
| Contact Center Multimedia Architecture | 25% | - Integration with Contact Center Manager - System components and interactions - Multimedia server infrastructure |
| Installation and Configuration | 25% | - Configuration of email, web chat, and fax channels - Database setup and integration - Server installation procedures |
920-166 Exam FAQ: Efficient Preparation, Answered
The official training resources include:
Many candidates pair official training with a concise question bank — the courses explain concepts, and distilled practice questions make review time efficient.
The 920-166 exam is the official examination for the Nortel NCSS-Contact Center Multimedia Ris.6.0 certification from Nortel. In an industry that keeps attracting new talent, the credential is a straightforward way to prove how capable and efficient you are — it shows employers that your skills have been measured against a recognized standard, not just claimed.
Official registration channels for the 920-166 exam:
Booking early secures your preferred slot and gives your preparation a fixed target date.
The official outline organizes the 920-166 exam into weighted domains, including:
- Contact Center Multimedia Architecture (25%)
- Administration and Maintenance (25%)
- Installation and Configuration (25%)
The Nortel NCSS-Contact Center Multimedia Ris.6.0 question bank at ExamTorrent is concise and refined around these same objectives — key points and current question types, with nothing redundant diluting your review.
The 920-166 exam presents 62 - 74 questions within 90 minutes minutes. Efficient preparation matters here: practicing concise, exam-aligned questions under time pressure builds the pace this format demands.
Basic knowledge of Nortel Contact Center Manager Rls.6.0
To save time is to lengthen life — and our delivery lives by that. Upon successful payment, our system automatically sends the 920-166 exam product to your email address, typically within about a minute, and the confirmation page offers instant download as well. If the email is missing, check your spam folder; after 2 hours without it, contact support. Your purchase also includes 365 days of free updates, with new versions emailed automatically whenever they are released.
The passing score is 70% - 90% and the exam fee is $85.68 USD. Both are worth knowing early: the fee makes thorough preparation the economical choice, and the score gives your timed practice sessions a concrete target.
Yes, and that is its special advantage. The online APP version of the Nortel NCSS-Contact Center Multimedia Ris.6.0 materials works on any electronic device — mobile phone, computer, tablet. Open it once in an online environment for the first time, and afterwards you can keep practicing the 920-166 exam questions even without a connection. Anywhere, anytime: the commute, the airport, the quiet corner with no signal. Your preparation schedule finally belongs to you.








