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Apple 9L0-006 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Methodology | 20% | - Repair verification & documentation - Diagnostic tools & utilities - Problem verification & isolation |
| Topic 2: Mac Product Repair & Replacement | 25% | - iMac, MacBook, Mac mini models - Disassembly & reassembly procedures - Genuine parts & service guidelines |
| Topic 3: macOS & Peripheral Support | 15% | - System configuration & recovery - Software-hardware interaction - Peripheral & connectivity issues |
| Topic 4: Safety & ESD Procedures | 15% | - High voltage & thermal hazards - Electrostatic Discharge (ESD) safety - Tool handling & workspace safety |
| Topic 5: Mac Hardware Architecture | 25% | - Display, storage & memory - Logic board & components - Power supply & thermal systems |
Apple Macintosh Service Sample Questions:
You are attempting to power a Mac mini (original) with an 85 Watt power adapter. Will this work?
- A. No
- B. Yes
Correct Answer: B 🗳️
What does Apple recommend you do before replacing or installing any internal parts in an
Xserve?
- A. Unlock all drive module bays.
- B. Press the System Identifier button.
- C. Remove the Xserve from its rack.
- D. Remove all drive modules from the Xserve.
Correct Answer: C 🗳️
Which THREE of the following items are appropriate to use for ESD prevention? SELECT
THREE
- A. Wrist strap and cord
- B. Wireless wrist strap
- C. Grounded work mat
- D. Metal work surface
- E. Static-shielding bags
- F. CRT discharge tool
Correct Answer: A,C,E 🗳️
Verifying that a computer functions properly after you repair it ensures that _____. SELECT
THREE
- A. third-party software is working
- B. the computer falls under service warranty
- C. no new problems have been introduced during the repair
- D. the original issue has been resolved
- E. the computer will continue to function after the repair
Correct Answer: C,D,E 🗳️
Which of the following scenarios would be most appropriate to use Apple Hardware Test?
- A. You are unsure if the customer's issue is caused by software or hardware.
- B. You want to verify that Mac OS X has been installed properly.
- C. You need to check the Mac's LCD display for any pixel anomalies.
- D. You want to test a Mac's Ethernet port after its logic board has been replaced.
Correct Answer: A 🗳️
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