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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Desktops & Displays | - Troubleshooting & Repair
|
| Applications & Troubleshooting | - System Troubleshooting
|
| macOS Installation & Setup | - Configuration
|
| Network Configuration | - Connectivity
|
| User Accounts & Permissions | - File System & Security
|
Apple Desktop Service Certification Sample Questions:
Which key do you use to start Apple Hardware Test on an Intel Mac?
- A. T
- B. D
- C. N
- D. C
Correct Answer: B 🗳️
A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?
- A. The Mac mini optical drive is malfunctioning.
- B. The Mac mini requires a firmware update.
- C. The Combo drive is not capable of burning DVD's.
- D. The Mac mini requires more RAM.
Correct Answer: C 🗳️
To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?
- A. Start up from a known-good startup disc.
- B. Replace the built-in display.
- C. Verify the hard disk with Disk First Aid.
- D. Reinstall the appropriate Mac OS.
Correct Answer: A 🗳️
ESD causes damage to circuits by ________.
- A. increasing the circuit's clock speed
- B. slowing the circuit down
- C. blasting a hole in the circuit
- D. cooling the circuit too quickly
Correct Answer: C 🗳️
Which of the following is NOT one of the three qualities that define a quick fix?
- A. eliminates intermittent problems
- B. has little or no cost
- C. involves little or no risk of harm to the system
- D. can be performed quickly
Correct Answer: A 🗳️
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