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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| File System and Storage Management | - FileVault 2 encryption - Time Machine backup and restore - Disk Utility and disk troubleshooting |
| Network and Sharing | - Network configuration and troubleshooting - iCloud and network services - File sharing and permissions |
| Security and Privacy | - User privacy and account management - Firmware passwords and security settings - Gatekeeper and malware protection |
| Application and System Troubleshooting | - Console, logs, and diagnostic tools - Application launch and compatibility issues - Preference files and user environment troubleshooting |
| OS X Installation and Configuration | - OS X Recovery and startup options - Installing OS X Mountain Lion - Configuring system settings and user accounts |
| Hardware and Peripheral Troubleshooting | - Power, startup, and performance issues - Mac hardware diagnostics - External devices and peripherals |
Apple OS X v10.8 Troubleshooting Sample Questions:
Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?
- A. Application from unidentified developers.
- B. Applications signed with a Developer ID.
- C. Applications that install any kernel extensions.
- D. Applications available in the Mac App Store.
Correct Answer: A 🗳️
What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?
- A. Verbose mode.
- B. Safe Boot.
- C. EFI reset mode.
- D. Reset a password using an Apple I
Correct Answer: D 🗳️
A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?
- A. The application will continue to use the original preference file.
- B. The old preference files will be automatically deleted when the application launches.
- C. The application will present a warning that the preference file is missing when it launches.
- D. A new default preference file will be created when the application launches.
Correct Answer: D 🗳️
A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?
- A. Erase the hard disk and restore from a Time Machine backup.
- B. Open the Disk Utility and select repair disk permissions.
- C. Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
- D. Startup in Single User mode and use command line tools to correct the permissions.
Correct Answer: C 🗳️
If you have FileVault 2 enabled on your Mac, how do you start up from OS X Recovery?
- A. Hold theCommand and Rkeysatstartup.
- B. Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.
- C. Use the option key and choose OS X Recovery disk in the Startup Manager.
- D. You must turn off disk encryption to use this feature.
Correct Answer: A 🗳️
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